RDesk
You are here
Requests from stores, offices and warehouses go to the right team. You see who is doing what, by when, and what was done, with photos and a job report.
How it works
From request to accepted work
Any team
One app for every service team
Requests are sorted by team, and you set up the list of teams yourself. Assignees see the requests for their own team. Managers see all of them.
IT and tills
Electrical
Plumbing
Air conditioning and ventilation
Security and CCTV
Cleaning and maintenance
Plus any other team you have
Day to day
Easy to use in the office and in the field
Works without internet
Install it on a phone like a regular app. If the connection drops, the report and photos stay on the phone and go out on their own when the internet is back.
All sent
All sent
Offline · 2 actions waiting to be sent
Report for request 10425 · 3 photos
No need to refresh the page
A new comment, assignment or status change shows up right away for everyone working on the request.
A request from a phone in a minute
Staff take a photo of the problem and send the request. The assignee fills in the report on site, with no paperwork back at the office.
Photos and videoSign in with TelegramIcon on the home screenDrafts are saved
Multiple companies
Each company with its own sites and rules
Useful if you have several legal entities or service sites for several retail chains. Staff see only the companies they work with. Managers see all of them.
1
Each company has its own site code. A code like H001 or SB012 tells you whose site it is: in the request, in the report and on the map.
2
Separate settings. A dedicated Telegram group, Zabbix monitoring, the office address and deadlines by request priority.
3
Everyone sees only their own work. An assignee from one company cannot see another company’s requests.
Companies
click a row
Company
Open
Unassigned
Overdue
Closed
Connected H:
TelegramZabbixOfficeSLA
Job reports
The job report shows what was done and what was replaced
The assignee lists the work and the equipment in the job report: what was replaced, installed or removed, with serial numbers. One click emails the job report. An equipment report for any period exports to Excel.
Replace, install, removeSerial numbersJob report by emailExcel export
Job reportRequest 10425 · H024 — Chilanzar
Jobs
Cash register diagnostics× 1
Power supply replacement× 1
Equipment
Action
Equipment
Serial no.
ReplacementPower supply 12V 5A
PS-2318840InstallationBarcode scanner
HN1950-77412RemovalBarcode scanner
HN1950-40961✓ Report sent by email
Equipment reportExcel01.09.2026 — 30.09.2026
Date
Object
Request
Action
Equipment
03.09H02410388ReplacementReceipt printer
11.09SB01210402InstallationBarcode scanner
18.09H09110411RemovalScales
24.09H02410425ReplacementPower supply 12V 5A
Telegram
Alerts arrive in Telegram
The bot tells you about new requests, assignments, comments and status changes. In the bot you can file a request, take it on and change its status without opening a browser.
A group for each companyRequests, violations and till reports go to separate topics in the group
Sign in with TelegramNo password to remember
The app inside TelegramRDesk opens right in the messenger
Violation alertsSent to everyone responsible for the site
This is how bot messages look in the company group's “Requests” topic.
Screens
The manager's home screen
A table by company: how many requests are open, unassigned, overdue, waiting for review and closed today. Below are requests that have waited long for an assignee and requests that are about to miss their deadline.
On a phone
Everything works on a phone too
The same requests, sites and summary. Large buttons, a menu at the bottom of the screen, the camera for photos and your location on the map.
Home screen
Features
What RDesk can do
Requests
- Requests by team: IT, electrical, plumbing and any others
- List, tiles, kanban or calendar, whichever you prefer
- Filters by status, type, company, department and assignee, plus search
- Assign several requests at once or hand them to a whole group
- Planned jobs with a due date, postponed requests with a reason
- A warning if the site already has a similar request
- Comments with files, saved replies, change history
- The requester accepts the work or sends it back. If there is no answer, the work is accepted automatically after a set time
Sites
- Stores, offices, warehouses, branches
- Map of sites with your location on it
- Several responsible people per site, with phones and emails
- Site equipment and the history of work on it
- What needs attention at a site, and its uptime over 30 days
- Violations with photos: the responsible people get a message right away
Jobs and job reports
- Job report with photos, even without internet
- Work items from a ready list, with quantities
- Equipment replacement, installation and removal with serial numbers
- Equipment and work reports for any period in Excel
- Regular maintenance plan: what to do, how often, at which sites
- A reminder when maintenance is overdue
Companies
- Company card: name, tax ID, logo, site code
- Each company has its own Telegram group, Zabbix and deadlines
- Deadlines depend on request priority
- A summary table for all companies on the home screen
- Employees see only their own companies
Telegram
- Messages about new requests, assignments, comments and status changes
- In the bot you can file a request, change its status and approve work
- A separate group with topics for each company
- Sign in with Telegram; an administrator approves new employees
- The app opens right inside Telegram
Summary and reports
- Unassigned requests and requests close to their deadline
- How many requests came in and were closed over two weeks
- Assignee workload and overdue requests
- Reports for any period, with notes on the numbers
- Planned work: done on time, overdue, upcoming
Monitoring and tills
- Zabbix: what is offline right now, by company and by device
- Weekly equipment availability in percent
- Mikrotik: give a till temporary internet access
- Send one command to tills at many sites and see the result for each till
- Upload files to tills, script logs, fiscal data
Access
- For each role you set what it can see and what it can change
- No one can grant a role higher than their own
- A role can be limited to one company
- Separate permissions for departments and directories
- Files open only after signing in
Knowledge base and more
- Guides with images, commands and files, with search
- Tips for the request type right in the request card
- Works offline, drafts are saved, updates install themselves
- Russian, English and Uzbek
- Job reports by email, check results in Google Sheets
Our products
Software built and supported by our team.
RDesk
You are here
AInventory
The storekeeper scans goods, the app shows differences right away and sends the totals to 1C. No more paper count sheets.
More about AInventory
See how it would work for you
Message us on Telegram. We will show the app using your own sites as an example and answer your questions. The interface is in Russian, English and Uzbek.